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Frequently Asked Questions

FAQ Accordion

There are many easy ways to get in touch with us. You can use our website enquiry form or call/WhatsApp us. You can also book in a free 15-minute consultation directly through the website. You don't need to know exactly which psychologist or type of therapy you need.

We'll ask you a few questions about what you're looking for and use this information to help identify the most appropriate clinician from our team.

You can contact us directly without a referral from your GP or another healthcare professional.

Some private medical insurers may have their own requirements, such as obtaining authorisation before treatment begins. If you are planning to use private medical insurance, we recommend checking your policy and discussing the requirements with your insurer.

Appointment availability varies depending on the psychologist, their specialist area and whether you are looking for face-to-face or online therapy.

Because Collective Psychology has a large team of clinicians, we can often look across a range of psychologists to find an appropriate appointment rather than relying on the availability of one practitioner.

If you need support relatively quickly, please let us know when you contact us and we will do our best to identify suitable options. Often we can arrange therapy the same week.

Yes. We understand that contacting a psychology practice can feel like a big step, particularly if you aren't sure what type of support you need.

Our team can talk through your enquiry, answer practical questions and help you understand what type of psychological support may be appropriate. You don't have to have everything worked out before you get in touch.